(), it_management_fundamentals/what_is_itil/ 5. Panorama IT. Service Desk. Source: Monitoring and forecasting of the actual demand of capacity serves as an important base of information for managing. The ITIL Foundation Certificate in IT Service Management is widely recognized as one of the . Pablo Espinar (Osiatis, España). Luis Martinez (Abast Systems.

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On specific dates itkl the year, conveniently located in hotels in major cities across the country with our expert instructor. Understand, Consolidate, Monitor and Control.

ITIL v3 Foundation

This website uses cookies to ensure you get the best user experience. The programme is made up of 21 modules, each lasting one hour and covering four themes: If the participants are aware of these issues, they then become more responsive and receptive, for the benefit of the company”. This approach breaks with the one-size-fits-all vision of IT good practises and provides each participant with relevant information. On dates convenient to you; exclusively for your team; hosted live online with our expert instructor.

On specific dates throughout the year; hosted live online with our expert instructor. A minute, 40 question, multiple-choice exam administered by Peoplecert.


There are no itill prerequisites, however it is recommended that you read through the ITIL Foundation syllabus prior to the start of the course. By continuing to browse this website, you are agreeing to our use of cookies.

The course is designed as an introduction to ITIL and enables you to understand how an integrated ITSM framework can be utilized to achieve IT business integration, cost reductions and increased productivity.

Once again, Osiatis demonstrates its ability to iti, by offering a series of training modules on the ITIL standard which can be adapted according to the level of responsibility of the operational teams.

Although ITIL has asserted itself as the main standard in IT governance, it cannot be osjatis in full to all participants involved osiatos the company’s IT system. For each of the five core books and the related processes and functions, the course provides: Osiatis has thus designed an original training programme, tailored to all sizes of company, and which allows everyone, from the IT manager to the divisional manager, to acquire the essential basics of these good practises.

– ITIL®- Gestión de Servicios TI – ITIL Osia TI S

Work experience itol IT services is recommended. The challenge is to ensure that each individual becomes aware of the benefits of ITIL in the daily governance of the company. Depending on their role, the employees can take any of the modules independently in order to achieve the level of information appropriate to their level of proficiency and their needs.


View terms and conditions related to public courses.

Sessions made up of one-hour modules can be organised as full-day or half-day training programmes and provided on client site, on line or at Osiatis: Click here for more details. Material for this course will be provided in downloadable soft copy.

Osiatis launches an a la carte ITIL training programme

Take the course at any time in your web browser at your own pace. The benefits can be seen immediately in the daily management of IT resources. If you would like more information on any of these options, please call us at PINK, email us at info pinkelephant.

On dates convenient to you; exclusively for your team at your location with our expert instructor.