BPO and KPO may belong under the same umbrella, but they must be and encountered in the offshoring and outsourcing industry in the. Activities performed by BPO and KPO are as different as chalk and cheese. Read primary differences between BPO and KPO. With the help of following points, we can understand the difference between BPO and KPO. BPO and KPO are the important buzzwords in the.

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BPO depends on upon cost arbitrage. Mpo, the training provided by the KPOs is more rigorous and sector specific. Here also the customer care executives handle your queries but there is a difference in the qualification of the customer executive.

Because of BPO and KPO’s key differences and requirements, it is imperative for investors and companies looking to outsource or offshore services in the Philippines to perform due diligence before choosing any service provider.

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It implies contracting with the third party service provider, with respect to operations and responsibilities of business processes. So if you are a ‘Jack of all trades’, KPOs may not be the right choice for you. Professionally qualified workers are required. The major cause behind the outsourcing of business process is to reduce costs and maximize efficiency.

If you have any questions or concerns regarding any content published here, feel free to contact us using the Contact link below. Koo functions include animation, designresearch and development, digital betwsenand legal services. Top Contributors Today Sankalan Bhatt If outsourcing is done to a company situated outside the parent company’s country, it is known betwern offshore outsourcing. If you will be outsourcing key tasks, make sure you find an outsourcing and offshoring service provider that has the npo and knowledge needed to write your story of success instead of a bad outsourcing experience.


BPO, abbreviation of Business Processing Outsourcing, means getting a business process implemented using the channel of outsourcing. For a layman, both seem to be the same, but in reality there is a profound difference.

BPO – anybody who have passed 10th or 12th with average communication skills with computer knowledge can work for any process whether it could be digference Data entry related for Telecomm process, Bank bo, Insurance process, Mortgage process, and Mediclaim process etc. Nowadays, it has become a fashion or trend for youngsters in some countries to work in BPOs just for time pass. The motive behind such outsourcing is not only to reduce cost but to get specialised solutions for which availing in-house resources might be tough.

BPO is the general term for the outsourcing of business functions to a provider outside the company called offshore outsourcing when done overseas to cut costs. Both, BPO and KPO, help businesses to streamline their operations, making them cost effective, but the six elements that separate these two processes are focus, process, specialization, driving force, activities, and client contacts.

BPO is volume driven.

KPO vs BPO: Difference between KPO and BPO ~ I Answer 4 U

Almost all the transnational companies, today, outsource their non-core activities, just to pay attention to their primary business. If one has skill, he will definitely be employed in BPO. KPO on the other hand is related to specified professional fields, like Law, taxation, accounting and technical and IT support. Some of the key differences are listed in the table below: And the motive behind such outsourcing is directly linked to cost reduction.

Math Question Source Space Requirements Be specific in skills required, number of employees, and timeline. You Might Also Like: Conversely, KPO is dependent upon knowledge arbitrage. Both forms of outsourcing work in a B2B environment where the service provider and buyer of services both are business organizations. This process of handling customers by customer care executives is best example of BPO. Over the time, Business Process Outsourcing BPO has gained ample importance, by providing services related to marketing, human resources, customer support, technical support, etc.


Difference between BPO and KPO

Let us first define both the terms. BPO, short for Business Processing Outsourcing, is the business that focuses on tasks, ranging from manufacturing products to providing customer care.

KPO, short for Knowledge Processing Outsourcing, is the latest outsourcing process, which involves the application of training and expertise to research, data analysis, and other information-based activities. Even businesses outsourcing their services to KPOs do a more extensive research before giving a contract to a particular Differencs, as a good KPO can be the differentiating factor between a good market offering and a bad one.

Newer Post Older Post Home. These professional personility can work for their own field task and no different process or different job responsible like BPO.

BPO requires good communication skills and basic computer knowledge in employees.

Difference Between BPO and KPO

In spite of its popularity, however, understanding an two concepts can be a little tricky, especially for companies who are new to the outsourcing and offshoring scene. Usually qualified graduates are appointed as customer care executive in KPO’s. Because functions outsourced by KPOs require specialized skills, experience, and knowledge, recruiting talent for this form of outsourcing could be challenging.